Pular para o conteúdo
Client Area
Send request

SAP On-Demand

Resolve SAP requests
before they turn into technical debt.

On-demand SAP support. Submit the request, receive the estimate within 24 hours. No ongoing contracts, no hour packages, no shared queue.

SAP On-Demand by the numbers

82h

is the global average to close a single support ticket. AMS promises 4h of response, not resolution

Jitbit, 1,000 companies
88%

of complex spreadsheets running alongside your SAP contain errors. That parallel Excel is the operation that actually runs

Harvard Business Review
20h

per week is what controllers spend on manual data work the ERP should deliver ready

Coefficient · Pleo · Cube
90%

success rate in small projects vs. less than 10% in large ones. Focused requests solve more

Standish Group CHAOS

The real operation

The Excel next to your SAP is the thermometer of distrust in the ERP.

Your team keeps four parallel spreadsheets, three macros, and one system running parallel to the ERP because SAP does not meet the need. Each workaround started as a fix nobody delivered. Every manual report was born from a ticket closed as out of scope. The real cost does not show up on the AMS invoice: it shows up in the twenty hours your controller spends every week doing what the system should do.

The traditional model

Four barriers of traditional AMS that stall your SAP operation

Each one seems reasonable in isolation. Together, they turn a role adjustment or a report into a weeks-long project.

01

Three-year contracts for three-day requests

To fix a PFCG role or build a SAP Query, AMS requires a multi-year contract with a minimum of hours. Your operation needs the fix today, but the commercial process was designed for migration projects. The result is investment locked into commitments that do not reflect the real day-to-day need.

02

Hour packages that become recurring tickets

The ticket queue never shrinks, no matter how many close per month. A closed ticket reopens in the next fiscal cycle because root cause was never addressed. Prepaid hours become forgotten credit, or fall short when the real request arrives. You pay for estimate, not for delivery.

03

Four-hour response SLA, four-week resolution

The AMS contract guarantees a four-hour response. It does not guarantee resolution. Your Movement 101 adjustment enters the same queue as another client's S/4HANA migration, and the five-business-day deadline becomes five weeks. By the time delivery arrives, your team has already built the parallel spreadsheet and the manual workaround.

04

Rotating team without command of your environment

High-volume AMS allocates profiles unfamiliar with your tax and regulatory specifics, the Z customizations accumulated over ten years, or the specific process of your operation. Every ticket starts from scratch. Every supplier turnover wipes the learning curve. You pay for someone else's learning curve, over and over.

SAP On-De­mand On-De­mand

Bunker

We have seen this scenario before. The problem is not SAP: it is the support model.

SAP environments do not stop evolving due to technical limits. They stop evolving because AMS was designed for large multi-year contracts, and most real day-to-day needs are point-by-point adjustments. Bunker On-Demand eliminates ongoing contracts, hour packages, and shared queues. Each request is independent, with an estimate in 24 hours and payment only after validation in your environment.

We do not sell hours. We deliver validated results, request by request.

  • +10 years of experience in critical SAP support
  • MM, SD, FI/CO, PP, WM, Brazilian Localization. Other modules upon request.
  • Estimate within 24h, average delivery in 5 business days
  • Payment only after delivery validation in your environment

How On-Demand works

Four phases. One request at a time. Results before payment.

Phase 01

Request Submission

Describe what you need to adjust, fix, or evolve in your SAP environment. It can be an ABAP fix, a new SAP Query, a PFCG role adjustment, a Fiori customization, an IDoc integration, or a Brazilian Localization point. No lengthy briefing form. No mandatory alignment meeting. You describe the need; we handle the technical diagnosis.

Outcomes
  • Request registered with business context and technical requirements
  • SAP specialist assigned for analysis within 24 hours
  • No commitment, the decision to proceed comes after the estimate
Phase 02

Diagnosis and Estimate

A SAP specialist analyzes the request with technical understanding of the environment, the accumulated Z customizations, and the impact on your process. Within 24 hours, you receive a clear estimate: scope, effort, timeline, and cost. No ambiguity. The estimate is the commitment: if it makes sense, we proceed. If not, there is no cost or obligation.

Outcomes
  • Documented technical understanding with defined scope
  • Effort, timeline, and cost estimate within 24 hours
  • Simple acceptance by email: no contract, no red tape
Phase 03

Dedicated Execution

Once acceptance is formalized, a senior SAP specialist executes the request with exclusive focus. No shared queue with other clients. No rotating team learning on your environment. Average delivery is five business days, because focused requests with clear scope resolve faster than broad projects.

Outcomes
  • Senior SAP specialist with exclusive dedication to the request
  • Execution with an average timeline of 5 business days
  • Progress updates without the need for follow-up
Phase 04

Validation and Delivery

Before any charge, your team validates the result in the real SAP environment. The delivery is only considered complete when it works in the real process, not when the developer marks it as done in the transport. Payment happens after validation and approval. The execution risk is ours. The approval criteria are yours.

Outcomes
  • Validation by your team in the real environment before payment
  • Delivery documentation with scope and criteria met
  • Billing only after formal delivery approval

Transformation

From traditional AMS to on-demand support

Traditional AMS

Bureaucracy before results

  • Multi-year contract for requests that last days
  • Hour package that lingers as credit or falls short on demand
  • Shared queue that prioritizes the bigger contract
  • Upfront payment before seeing any delivery
  • Rotating team without command of your environment

Bunker On-Demand

Results before payment

  • Each request independent: no recurring commitment
  • Pay for validated results, not estimated hours
  • Dedicated execution with an average timeline of 5 business days
  • Payment only after validation and approval
  • Senior specialist who knows your environment, your Z customizations, and your tax reality

SAP On-Demand

Submit your first request.

Describe what you need to adjust or evolve in your SAP environment. Our team will analyze the request and send an effort estimate within 24 hours. Prefer to chat first? Message our agent on WhatsApp; the conversation comes pre-loaded with context.

Talk to our agent on WhatsApp

Every week of SAP without evolution is productivity the operation loses; and does not recover.

The first step is to submit a request. No contract, no hour package, no upfront commitment. Receive an estimate within 24 hours and decide clearly whether it makes sense to proceed.

Submit my request Talk to our agent on WhatsApp

Learn about our commitment to quality: Fit to High Standards.

See also: Salesforce On-Demand | Structured Operations | Sales & Commerce

Frequently asked questions

Answers on SAP on-demand

01 What is SAP consulting? Expand

SAP consulting is specialized support to implement, maintain, and evolve a company SAP system. It covers from scope definition and configuration to operational stabilization and continuous improvements.

02 How does SAP on-demand work? Expand

Bunker receives the request, returns an effort, timeline, and price estimate within 24 hours, and executes after approval. No ongoing contract, no hours package, and no shared queue. Payment happens only after the delivery is live in production.

03 How does on-demand SAP support work? Expand

You open the request, receive the estimate within 24 hours, and Bunker executes with governance and traceability. Each request is independent: you pay for the result, not the effort.