Any subject is accepted
The two-hour request and the two-week one follow the same path, and the difference between them shows up in the estimate. You do not have to justify size to open a ticket.
SAP On-Demand
Resolve SAP requests
before they turn into technical debt.
SAP support on demand. Send the request and receive the estimate within 24 hours. Each request is paid separately, with no ongoing contract behind it.
SAP On-Demand by the numbers
82h
is the global average to close a single support ticket. the AMS contract promises a 4h response, and whoever opened it is waiting for resolution
Jitbit, 1,000 companies86%
of spreadsheets audited in the field contained errors. Those, running alongside your SAP, are what actually carry the decision
Panko, EuSpRIG20h
per week is what controllers spend on manual data work the ERP should deliver ready
Coefficient · Pleo · Cube90%
success rate in small projects vs. less than 10% in large ones. Focused requests solve more
CHAOS Report 2020The offer
One request at a time, on any subject of the platform.
There is no subject too small and no category out of scope, as long as it is SAP. A new field, a job that stopped, a report that does not add up, a wrong authorization, a broken integration, a customizing question: you describe what you need and the request enters as a numbered ticket. From there it has a written scope, an estimate, an owner and a deadline. None of this requires a support contract, a block of hours bought in advance, or a queue shared with another client.
The support plan
How Bunker delivers, and why the risk sits with Bunker.
You pay for the result validated in your own environment. The execution risk is ours. What follows is the mechanism that holds that promise up, and it is the same for every client.
Scope written before estimating
The analysis reads everything attached to the ticket, files, notes and prior exchanges, and returns the understanding in writing. If information is missing to size the work, we ask before estimating. And no estimate reaches you without passing internal approval at Bunker.
A clock that pauses when the ball is yours
The deadline runs while responsibility sits with Bunker and pauses when the ticket is waiting on you, either answering a question or signing off the proposal. The indicator measures the time that is ours.
Nothing dies in silence
A monitor flags any ticket stalled too long at any stage, and automatic reminders continue while a proposal waits for an answer. Scope, estimate, signed acceptance and audit trail stay on the ticket itself, consultable after the work is done.
The traditional model
Four barriers of traditional AMS that stall your SAP operation
Each one seems reasonable in isolation. Together, they turn a role adjustment or a report into a weeks-long project.
Three-year contracts for three-day requests
To fix a PFCG role or build a SAP Query, AMS requires a multi-year contract with a minimum of hours. Your operation needs the fix today, but the commercial process was designed for migration projects. The result is investment locked into commitments that do not reflect the real day-to-day need.
Hour packages that reopen tickets every cycle
The ticket queue stays the same size every month, however many the team closes. A closed ticket reopens in the next fiscal cycle because root cause was never addressed. The prepaid hour sits as forgotten credit, or falls short when the real request arrives. You pay for the estimate, and delivery comes later.
Four-hour response SLA, four-week resolution
The AMS contract guarantees a four-hour response. It does not guarantee resolution. Your Movement 101 adjustment enters the same queue as another client's S/4HANA migration, and the five-business-day deadline stretches to five weeks. By the time delivery arrives, your team has already built the parallel spreadsheet and the manual workaround.
Rotating team without command of your environment
High-volume AMS allocates profiles unfamiliar with your tax and regulatory specifics, the Z customizations accumulated over ten years, or the specific process of your operation. Every ticket starts from scratch. Every supplier turnover wipes the learning curve. You pay for someone else's learning curve, over and over.
SAP On-Demand On-Demand
Bunker
We have seen this scenario before. The problem is not SAP: it is the support model.
SAP environments do not stop evolving due to technical limits. They stop evolving because AMS was designed for large multi-year contracts, and most real day-to-day needs are point-by-point adjustments. Bunker On-Demand eliminates ongoing contracts, hour packages, and shared queues. Each request is independent, with an estimate in 24 hours and payment only after validation in your environment.
We do not sell hours. We deliver validated results, request by request.
- +10 years of experience in critical SAP support
- MM, SD, FI/CO, PP, WM, Brazilian Localization. Other modules upon request.
- Estimate within 24h, average delivery in 5 business days
- Payment only after delivery validation in your environment
How On-Demand works
Four phases. One request at a time. Results before payment.
Transformation
From traditional AMS to on-demand support
Traditional AMS
Bureaucracy before results
- Multi-year contract for requests that last days
- Hour package that lingers as credit or falls short on demand
- Shared queue that prioritizes the bigger contract
- Upfront payment before seeing any delivery
- Rotating team without command of your environment
Bunker On-Demand
Results before payment
- Each request independent: no recurring commitment
- Payment on the result validated in your environment
- Dedicated execution with an average timeline of 5 business days
- Payment only after validation and approval
- Senior specialist who knows your environment, your Z customizations, and your tax reality
SAP On-Demand
Submit your first request.
Describe what you need to adjust or evolve in your SAP environment. Our team will analyze the request and send an effort estimate within 24 hours. Prefer to chat first? Message our agent on WhatsApp; the conversation comes pre-loaded with context.
Every week of SAP without evolution is productivity the operation loses; and does not recover.
The first step is to send a request. You receive an estimate within 24 hours and decide afterwards, with no contract and no commitment up front.
Learn about our commitment to quality: Fit to High Standards.
See also: Salesforce On-Demand | Structured Operations | Sales & Commerce
Frequently asked questions
Answers on SAP on-demand
01 What is SAP consulting? Expand
SAP consulting is specialized support to implement, maintain, and evolve a company SAP system. It covers from scope definition and configuration to operational stabilization and continuous improvements.
02 How does SAP on-demand work? Expand
Bunker receives the request, returns an effort, timeline, and price estimate within 24 hours, and executes after approval. No ongoing contract, no hours package, and no shared queue. Payment happens only after the delivery is live in production.
03 How does on-demand SAP support work? Expand
You open the request, receive the estimate within 24 hours, and Bunker executes with governance and traceability. Each request is independent: you pay for the result delivered.