Any subject is accepted
The two-hour request and the two-week one follow the same path, and the difference between them shows up in the estimate. You do not have to justify size to open a ticket.
Zoho On-Demand
Fix the adjustment in the suite
before the manual workaround takes the place of the process.
An automation that stopped, a report with a number nobody trusts, a broken integration, a wrong permission, a low-code app that needs one more field. Send a demand and get an estimate of effort, deadline and price within 24 hours. Each demand is paid separately, with no ongoing contract behind it.
Zoho On-Demand by the numbers
82h
is the global average to close a support ticket. a support contract promises a response, and whoever opened it is waiting for resolution
Geckoboard88%
of the complex spreadsheets running alongside the system contain errors. That parallel Excel is what actually decides
Harvard Business Review20h
per week is what the operation spends on manual work the system should deliver ready
Coefficient90%
success rate on small projects, against less than 10% on large ones. Focused demand resolves more
Standish Group CHAOSThe offer
One request at a time, on any subject of the platform.
There is no subject too small and no category out of scope, as long as it is Zoho. A new CRM field, a Flow automation that stopped, an Analytics report that does not add up, a wrong permission, a broken integration, a configuration question: you describe what you need and the request enters as a numbered ticket. From there it has a written scope, an estimate, an owner and a deadline. None of this requires a support contract, a block of hours bought in advance, or a queue shared with another client.
The support plan
How Bunker delivers, and why the risk sits with Bunker.
You pay for the result validated in your own environment. The execution risk is ours. What follows is the mechanism that holds that promise up, and it is the same for every client.
Scope written before estimating
The analysis reads everything attached to the ticket, files, notes and prior exchanges, and returns the understanding in writing. If information is missing to size the work, we ask before estimating. And no estimate reaches you without passing internal approval at Bunker.
A clock that pauses when the ball is yours
The deadline runs while responsibility sits with Bunker and pauses when the ticket is waiting on you, either answering a question or signing off the proposal. The indicator measures the time that is ours.
Nothing dies in silence
A monitor flags any ticket stalled too long at any stage, and automatic reminders continue while a proposal waits for an answer. Scope, estimate, signed acceptance and audit trail stay on the ticket itself, consultable after the work is done.
Why small demands do not move
Four reasons the adjustment never ships
None of them is a lack of skill in the team. All of them are contracting-model problems.
The queue is shared
The demand enters a backlog serving several clients at once. Priority is decided by negotiation, and the small one always loses to the big one.
The contract demands volume
For a two-hour adjustment, the vendor proposes a monthly package. You pay for the capacity you do not use to earn the right to the one you do.
Nobody wants to sign the scope
Without a clear estimate, the demand sits in indefinite analysis. What was a field adjustment grows to project size, and a project needs a budget.
The knowledge left the building
Whoever configured the automation is no longer on the team and left no documentation. Touching it looks like a risk, so nobody touches it, and the manual workaround remains the process.
One demand. One estimate. One owner.
Bunker
How Bunker works here
Each demand is independent. You describe what you need, receive an estimate of effort, deadline and price within 24 hours, and decide whether to proceed. The estimate itself is free.
Execution has a named owner and validation is yours, in your environment, before any charge.
- Partner in the Zoho Partner Program
- Estimate within 24 hours, no commitment
- No ongoing contract and no hour packages
- Validation in your environment before invoicing
How On-Demand works
Four phases. One demand at a time. Result before payment.
Transformation
What changes with one demand at a time
Before
A backlog that does not move
- A two-hour adjustment stalled for two months
- A monthly package paid without proportional usage
- Priority decided in another client's queue
- A manual workaround that became the official process
- Charging before any proof that it works
After
The demand resolved and closed
- Estimate of effort, deadline and price within 24 hours
- Payment for the result, with no idle capacity
- A named owner, no shared queue
- The adjustment made in the suite, with the manual workaround retired
- Validation in your environment before invoicing
Zoho On-Demand
Send your first demand.
Describe what you need to adjust or evolve in your Zoho suite. Our team reviews the request and sends an effort estimate within 24 hours.
Every week with the ticket in the queue is one more week of manual workaround.
The first step is to send one request. You receive the estimate within 24 hours and decide afterwards, with no commitment up front.
See our commitment to quality: Fit to High Standards.
See also: Zoho: CRM, service and low code | Salesforce On-Demand | Sales and commerce capabilities
Frequently asked questions
Answers about Zoho on-demand
01 What is Zoho on-demand? Expand
It is one-off demand service on the Zoho suite, with no ongoing contract. You describe what you need, receive an estimate of effort, deadline and price within 24 hours, and execution happens after acceptance. Each demand is independent and paid separately.
02 Is it for companies that do not use Zoho yet? Expand
It is for companies already running the suite that need a one-off adjustment. If the platform does not exist in the company yet, the path is the implementation page, where the journey is designed in stages before there is any support demand.
03 What is the minimum demand size? Expand
There is no minimum. The model exists precisely for demands that do not justify a project: an automation that stopped, a wrong permission, a field that needs to enter the report. If the analysis shows the request is bigger than it looks, that appears in the estimate before you decide.