Invisible systemic waste
US$ 935 billion per year in healthcare waste. Without integrated data, operations cannot identify where costs accumulate; and every administrative layer amplifies the problem.
Shrank, Rogstad & Parekh / JAMA 2019Healthcare
~23% of claims are reworked due to administrative error. The problem is not clinical: it's operational.
The industry spends US$265B/year on administration that could be automated. But claim denials, loss ratios, and TISS/TUSS remain disconnected from care delivery. Bunker connects the patient journey, health plan, and credentialed network with the Bunker Protocol, Salesforce, and AI.
Healthcare by the numbers
US$935B/year
in waste in the US healthcare system; 25% of total spending
Shrank, Rogstad & Parekh / Humana-JAMA 201978%
of clinical data becomes unreadable when switching between systems from different vendors
Bernstam et al. / JAMIA 20222×
physicians spend twice as much time on digital bureaucracy vs. patients (27% vs. 49%)
Sinsky et al. / AMA-AIM 201618,7%
reduction in hospital mortality with predictive AI for sepsis across 5 hospitals
Adams et al. / Johns Hopkins-Nature Medicine 2022The silent risk in healthcare
US$ 935 billion wasted per year in the healthcare system. Can your operation identify where waste is accumulating before it compounds?
When care delivery, operations, and relationship management run on separate systems, every patient interaction happens without context. The result is rework, discontinuous handoffs, and costs that grow without any corresponding gain in quality.
The real picture
Four fractures that erode care margin with every claim denial
Claim denials eat into the margin. The patient repeats information at every touchpoint. The physician spends more time on the system than with the patient. And the loss ratio climbs with no one understanding why. Every reworked claim is revenue cycle cost that accumulates in silence.
Unreadable data between systems
78% of clinical data becomes unreadable when switching between systems from different vendors. Without interoperability, every handoff loses context; and the patient bears the cost.
Bernstam et al. / JAMIA 2022Digital bureaucracy consumes twice the time
Physicians spend twice as much time on digital bureaucracy as they do with patients. Every minute lost to the system is a minute less of care and clinical productivity.
Sinsky et al. / AMA-AIM 2016Care without continuity
The patient journey is fragmented across multiple touchpoints. Each clinical and administrative area operates without a full view of context, and the experience deteriorates at every transition.
Architecture Healthcare Integrated
Bunker
We speak "claim denial" and "loss ratio" without needing a glossary: and we know where the EMR disconnects from the CRM.
The loss ratio rises because vertical integration fails to connect data between health plan and provider. Authorizations stall in utilization management without visibility into the patient's history. Medical supplies have no end-to-end traceability. And the credentialed network operates as a parallel universe. The Bunker Protocol connects care delivery, operations, and relationship management in a single architecture: with journey governance, EMR-CRM integration, and traceability that reduces claim denials and cycle time.
We don't sell CRM. We design the operation that turns clinical data into traceable administrative decisions.
- +300 CRM projects: including healthcare operations with patient journey
- +120K users impacted, from triage to billing and post-discharge
- Operational governance deployed in 8 countries with care compliance
- Direct experience in hospitals, clinics, health plans, and healthtechs
Bunker Protocol applied to Healthcare
Four phases. One architecture. Auditable results.
Evidence
Auditable results in healthcare
US$ 265B
in potential annual administrative cost reduction through claims automation, process simplification, and payer-provider integration
McKinsey / JAMA: Sahni, Mishra, Carrus & Cutler 2021+30%
in patient payments and 88% satisfaction with billing-payer integration and cost transparency in the patient journey
Cedar / McKinsey: "Consumer centricity in healthcare" 2023~23%
of claims reworked: nearly 1 in 4: inflating revenue cycle costs and claim denial volume
Gartner: "Mitigate Critical Claims Denials Risks" 2023Confiance: distributor of medical equipment for videosurgery, endoscopy and urology with commercial proposals scattered across templates and manual spreadsheets.
Bunker implemented Sales Cloud and Service Cloud with proposal templates specialized by medical specialty, dynamic forms and Slack–Salesforce integration for more than thirty active users.
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Request a compatible case studyTransformation
From fragmented journey to traceable care operations
Without Bunker
Each department as a clinical-administrative silo
- Care delivery without a complete view of the patient journey
- Handoffs between clinical and administrative areas without context
- Digital bureaucracy consuming twice the care time
- Queues without intelligent prioritization by criticality
- Unreadable data between systems from different vendors
With Bunker
EMR, CRM, and billing in an integrated flow
- Unified view of patient and journey across care delivery, operations, and management
- Handoffs connected to the CRM with context continuity
- Process governance with traceability by area and workflow
- Queues prioritized with AI and human oversight
- AI applied to the daily routine with alerts, summaries, and action recommendations
Every untracked claim denial is care margin lost in the revenue cycle.
The first step is a structural diagnosis of care operations - without conflating patient with customer as if the journey were the same as retail. We map where your operation loses efficiency between authorization, care delivery, and billing.
Frequently asked questions
Answers for Healthcare
01 Do you understand care complexity or are you focused on IT? Expand
We are focused on operations - not on IT or clinical care. The protocol starts where the patient journey breaks down across departments and systems, and builds the connections that reduce claim denials, rework, and experience deterioration. The clinical team gains context; not another system.
02 Do you integrate with electronic medical records and clinical systems? Expand
We integrate Salesforce with the EMR, billing systems, and care channels. The goal is for triage, scheduling, and follow-up to operate with complete patient context - so the agent does not have to consult three systems to answer a single question.
03 What is the typical impact on claim denial reduction and rework? Expand
It varies by operational maturity and the complexity of the health plan portfolio. But the largest gains typically come from three fronts: reduction in claims reprocessing, elimination of manual follow-ups, and improved NPS through smoother care delivery.