The three axes of governed operational AI
- Business Agents AI agents running lead triage, opportunity scoring, proposal generation, follow-up and next-best-action in the operational flow. Unlike a copilot (which suggests), an agent executes with autonomy bounded by guardrails.
- Guardrails and Supervision Action boundaries, human supervision, quality criteria and escalation thresholds for every agent in production. Aligned with NIST AI RMF and ISO 42001. Who approves what, with which margin, under which log.
- Integration via MCP Model Context Protocol (MCP) as platform-agnostic integration layer. Instead of N x M custom connectors, agents access data via open standard. Same design serves today for Claude and GPT, tomorrow for whatever comes next.